Downloaded software only provides a link back to the Website 03 May 2016 Reviewer: R-von from Roxboro, NC
77 of 147 people found this review helpful
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I purchased the DVD's and book back in 2013 but they would not play after I upgraded to Windows10 - unrecognizable file format. I contacted Customer Support; they suggested I repurchase the entire set for 12.95 and download it since the physical DVD's are no longer available.
I went to the website, filled out the registration and order forms and submitted my payment. All I got for the download was a link back to the website. So I went back to the website to determine if I made an error, carefully downloaded again - same results.
The install routine states that it will create a shortcut in the Start file to access the lessons in the C drive folder. No shortcut on the Start menu, no lessons in the applications folder. As stated by other reviewers, there is no phone number or company address on the website; the responses from customer support are inadequate to resolve the issue.
I have downloaded and installed many applications; not a 'newbie' to PC's or the internet. This PlayPianoToday site makes me feel like I am stuck in an endless do-loop - always returning to the same place with nothing accomplished.
I think I will try another approach. I will be happy (and feel lucky) if they refund my 12.95.
In summary, I would not recommend Play Piano Today to a friend.